Team Lead Customer Success DACH
GoodHabitzFrankfurt, Hesse, Germany • Georgia, United States • Switzerland • Austria • Poland
Posted October 10, 2025
Full Time
About the Company
In an era of global skills shortages, we help organisations stay ahead of the curve by transforming learning from a business challenge into an organisation-wide habit. Our mission is bold and simple: ‘making learning a habit’ for employees and organisations worldwide.💜 👉 What: We’re building a holistic learning and talent ecosystem that helps people upskill at the pace of change, making critical skill development a continuous, seamless part of the employee experience. 👉 How we do this: By designing learning that’s bite-sized, accessible and genuinely enjoyable. Content that fits into busy work lives. Tools that empower time-starved teams. All to enable sustainable growth for people and businesses alike. … GoodHabitz is a global L&D leader, active in 10 international markets, trusted by 2600+ clients, and used by over 7 million learners worldwide. Recognised as a Top 20 Online Learning Library Company by Training Industry and named a G2 High Performer in EMEA and Europe.
Job Description
GoodHabitz is a fast-growing ed-tech company seeking a Team Lead for Customer Success in the central region of Germany, Switzerland, Austria and Poland. The role involves mentoring CSMs, ensuring client satisfaction, and driving business impact. The team prioritises growth and collaboration.
Requirements
- 3+ years experience managing customer success teams in the B2B SaaS or EdTech industry
- Deeply invested in team growth and success
- Excellent communication, problem-solving, and data-driven abilities
- Fluency in German and strong English skills
- Experience with customer-centric solutions
Benefits
- Competitive salary
- Paid time off
- Travel budget
- Growth & development resources
- Mental coaching
- Volunteer opportunities
- Team-building events
- Pension and insurance
