Assistant Collections Manager

GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions. The Assistant Collections Manager's primary function is to coach, train and develop collectors into strong negotiators while providing excellent customer experience.

Requirements

• Monitor, train and develop collectors to maximize results while ensuring all policies and procedures are followed.
• Hold collectors accountable to performance expectations, productivity, attendance policy, and quality scores.
• Motivates collectors to achieve success and creates a team atmosphere
• Audits collection activities to ensure maximum results and partners with leadership to recommend changes to enhance the strategies to help lower delinquency
• Conducts weekly/monthly performance reviews with all direct reports
• Manages workload (queues and dialer campaigns) to ensure daily/monthly targets are achieved

Benefits

• Competitive salary