GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions. The Assistant Collections Manager will coach, train and develop collectors into strong negotiators while providing an excellent customer experience.
Requirements
- Monitor, train and develop collectors to maximize results
- Hold collectors accountable to performance expectations
- Motivate collectors to achieve success
- Audit collection activities to ensure maximum results
- Conduct daily/weekly/monthly call calibrations and performance reviews
- Manage workload to ensure daily/monthly targets are achieved
- Excellent project management skills and a positive attitude
- Demonstrated ability to meet deadlines and handle simultaneous requests
- Creative and analytical thinker with strong problem-solving skills
- Ability to communicate effectively at all levels of the organization
- Ability to motivate others to achieve maximum results
- Experience in collections, financial services or relevant field
- Knowledge of collection industry regulations
- Ability to collaborate across departments to resolve customer concerns
- Strong leadership skills to motivate employees to achieve success
- Goal oriented focusing on both short and long term visions
- High School Diploma or GED Required
- Bilingual (English/Spanish)
Benefits
- Competitive salary
- Benefits
