Performance Development Manager

GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions. The Performance Development Manager is responsible for leading all post-training, nesting, and ongoing development programs for the Collections team.

Requirements

• Minimum 2-4 years of collections or call center experience
• Minimum of 1-3 years’ experience delivering coaching, training, or development in a call center environment
• Strong communication skills—verbal, written, one-on-one, group facilitation
• Ability to lead large meetings and drive alignment across teams and leaders
• Demonstrated ability to improve performance through structured coaching and training
• Ability to analyze performance data and translate it into actionable development plans
• Strong relationship-building and collaboration skills across departments
• Excellent problem-solving and critical-thinking abilities
• High level of patience, empathy, and coaching presence
• Proficiency with Microsoft Office Suite; Salesforce and dialer experience preferred
• Understanding of collections processes, compliance requirements, and call quality standards

Benefits

• Competitive salary