Employee Experience Manager
Goodwill Greater Milwaukee & ChicagoIllinois, United States
Posted January 5, 2026
Full Time
About the Company
Goodwill Greater Milwaukee & Chicago is a nonprofit that empowers individuals across 23 counties in Wisconsin and Illinois to overcome barriers, build skills, and secure employment. Leveraging more than a century of experience, the organization connects job seekers with local employers through its recruiting and staffing services and supports them with training, career counseling, and administrative assistance. In addition to its workforce development programs, it operates a network of thrift stores that provide affordable retail shopping and generate revenue for community services, including food assistance and transportation. As the largest Goodwill organization in North America, it benefits from a robust partnership network of over 150 Goodwill agencies, enabling it to deliver comprehensive, community‑focused solutions that drive lasting economic and personal growth.
Job Description
The Employee Experience Manager is responsible for overseeing employee recruitment and development, driving store productivity, and ensuring sales and margin targets are met. This role includes managing back-of-house operations and the hardlines section on the sales floor, handling communication channels, and ensuring compliance with online training programs.
Requirements
- Two years of college education or experience equivalency, and a minimum of 5 years experience
- Forklift certification, if required at site
- Work varied schedule and flexible hours; at least two closing shifts per week and every other weekend as scheduled
- Must have a working phone that allows for communication accessibility
Benefits
- Medical
- Dental
- Vision
- Short and long-term disability
- Life insurance
- Retirement plan
- Paid time off (PTO)