We are seeking a motivated, professional, and customer-focused Automotive Service Advisor to join our team and help elevate the experience for every guest who walks through our doors.
Requirements
- Customer Engagement: Greet customers, listen to their concerns, and accurately assess their automotive needs.
- Service Recommendations: Present inspection findings, explain recommended repairs and maintenance in clear, non-technical terms, and confidently ask for the sale.
- Estimate Preparation: Create detailed, accurate repair estimates and review them thoroughly with customers.
- Workflow Management: Schedule appointments, prioritize jobs, and manage daily shop flow to maximize efficiency and productivity.
- Product Knowledge: Maintain a strong understanding of services, maintenance intervals, and value-added products to provide informed recommendations.
- Communication & Coordination: Work closely with technicians to ensure clarity on diagnostics, repair timelines, and parts availability.
- Customer Follow-Up: Contact customers post-service to confirm satisfaction, address concerns, and build long-term relationships.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Short Term & Long Term Disability
- Training & Development
