Fraud Lending Manager

The Fraud Lending Manager leads end-to-end fraud risk management for lending products, ensuring timely, accurate, and compliant fraud detection and case resolution.

Requirements

• Manage lending fraud operations, ensuring effective queue triage, investigation, and resolution of fraud alerts and cases.
• Drive SLA adherence and case resolution quality through workload planning, monitoring, and continuous coaching.
• Oversee execution of lending fraud controls including holds, escalations, and regulatory/industry reporting processes.
• Ensure strict adherence to SOPs, control checklists, and documentation standards for fraud investigations and decisioning.
• Lead fraud platform and integration performance for lending fraud detection tools, ensuring high system availability and operational readiness.
• Own fraud rule strategy and tuning for lending products—review false positives/negatives, optimize thresholds, and implement meaningful rule enhancements.
• Monitor fraud engine performance (e.g., hit rate) and investigate degradation, anomalies, and data quality issues affecting fraud decisioning.
• Establish and maintain accurate documentation for lending fraud systems, rules, workflows, and operational playbooks.
• Manage tool optimization initiatives to improve performance, reduce manual effort, and deliver measurable efficiency benefits.
• Coordinate incident response for fraud system issues, including prioritization, stakeholder updates, root cause analysis, and preventive actions.
• Partner with Credit Risk, Product, Data Science, Technology, Compliance & AML teams.
• Provide fraud risk input into new product launches.
• Lead or oversee lending fraud investigations team.
• Define case management standards and investigation SLAs.
• Develop team capability through the 70:20:10 framework and assign special projects to widen scope.
• Ensure compliance with BSP / AML / consumer protection regulations.
• Maintain documented fraud risk assessments and controls.
• Support regulatory reporting and audits.
• Assistance in court appearances as needed.