Senior ServiceNow Enterprise Tools Support Specialist
GovCIOWashington, District of Columbia, United States
Posted September 5, 2025
130000 - 140000 USD year
Full Time
About the Company
GovCIO is a team of transformers who are passionate about transforming government IT.
Job Description
GovCIO is seeking a skilled and motivated Senior ServiceNow and Enterprise Tools Support Specialist to support our USSS Network Operations and Security Center (NOSC) proposal.
Requirements
- Provide daily operational support and troubleshooting for ServiceNow and other enterprise-level IT tools
- Serve as a subject matter expert for the ServiceNow platform
- Configure and maintain ServiceNow workflows, business rules, UI policies, client scripts, and integrations with third-party tools
- Collaborate with internal teams and stakeholders to gather requirements and translate them into technical solutions
- Develop and implement automation and monitoring solutions to improve system reliability and performance
- Conduct performance tuning, testing, and updates to maintain the security and efficiency of tools
- Maintain compliance with federal cybersecurity standards
- Document technical solutions, system configurations, and standard operating procedures
Benefits
- Employee Assistance Program
- Corporate Discounts
- Learning & Development platform
- Training, Education and Certification Assistance
- Referral Bonus Program
- Internal Mobility Program
- Pet Insurance
- Flexible Work Environment