Senior ServiceNow Platform Administrator

GovCIO is hiring a Senior ServiceNow Platform Administrator to support the USSS Network Operations and Security Center (NOSC) proposal. The ideal candidate will be responsible for day-to-day administration, configuration, and ongoing maintenance of the ServiceNow environment to ensure optimal performance and alignment with business needs.

Requirements

• Administer, configure, and support the ServiceNow platform, including core ITSM modules (Incident, Problem, Change, Request, CMDB)
• Perform regular system maintenance, patching, and upgrades in collaboration with the ServiceNow team
• Manage user accounts, roles, groups, and permissions
• Develop and maintain custom workflows, business rules, UI policies, and catalog items
• Monitor system performance and troubleshoot performance issues and errors
• Collaborate with developers, process owners, and stakeholders to gather requirements and translate them into technical solutions
• Ensure data integrity and implement best practices for data management and governance in ServiceNow
• Document platform configurations, system processes, and support procedures
• Support integrations between ServiceNow and other enterprise tools and systems
• Provide training and user support, including knowledge base maintenance and ServiceNow user guidance

Benefits

• Employee Assistance Program (EAP)
• Corporate Discounts
• Learning & Development platform, to include certification preparation content
• Training, Education and Certification Assistance
• Referral Bonus Program
• Internal Mobility Program
• Pet Insurance
• Flexible Work Environment