Service Desk Analyst
GovCIOEl Paso, Texas, United States
Posted August 18, 2023
47000 - 59000 USD year
Full Time
About the Company
GovCIO is a government-focused IT solutions provider dedicated to transforming government operations through innovative technologies and agile methodologies. With a team of experienced professionals from various sectors, the company offers a wide range of services including software development, cyber security, and digitalization. GovCIO's holistic approach ensures that government agencies can optimize their processes, enhance citizen services, and remain at the forefront of technological advancements.
Job Description
GovCIO is seeking a Service Desk Analyst to provide technical support and resolve customer issues via chat, email, and desktop solutions. The role involves supporting Tier 1 on-site installations, maintenance, troubleshooting, and repair of computers and peripherals. The ideal candidate will be a skilled professional with excellent customer service and communication skills. The company emphasizes a collaborative environment and continuous improvement.
Requirements
- Provide program support as a Service Desk Technician.
- Deliver excellent customer service and quick resolution of technical issues.
- Troubleshoot and resolve issues involving Microsoft Windows, desktop applications, collaboration tools, shared drives, email, and other technologies.
- Support Microsoft Office 365 and Active Directory products.
- Document and track customer incidents and requests.
Benefits
- Employee Assistance Program
- Corporate Discounts
- Learning & Development platform
- Training, Education and Certification Assistance
- Referral Bonus Program
- Internal Mobility Program
- Pet Insurance
- Flexible Work Environment
