Service Desk Analyst
SidleyChicago, Illinois, United States
Posted October 16, 2025
63000 - 70000 USD year
Full Time
About the Company
Sidley is an elite global law firm with over 160 years of experience, specializing in complex transactional, restructuring, investigation, regulatory, and litigation matters. With 2,300 lawyers across 21 offices worldwide, Sidley leverages its global reach and multilingual expertise to provide clear legal solutions in a dynamic business landscape.
Job Description
The Service Desk Analyst is responsible for providing high-quality customer service through telephone and email interactions. This role involves resolving hardware and software issues, maintaining user support, and documenting interactions. They will work independently and as part of a team to deliver outstanding service and support.
Requirements
- Assist users to resolve computer-related problems.
- Hardware Support: End user support, desktop, laptop, or mobile device support.
- Software Support: Installing, configuration, and troubleshooting applications.
- Documentation and record-keeping.
- Escalation of issues as needed.
- Performance standards, including abandonment rate, first call resolution, and SLAs.
- System administration (e.g., password management, print queue management).
Benefits
- Bonus eligibility
- Comprehensive benefits program
