Manager, Professional Services

GovOS is a leading provider of transaction and compliance software for state and local governments. The Professional Services Manager is responsible for services delivery, personnel management, and sales support to grow the GovOS customer base.

Requirements

• Bachelor's degree or equivalent experience.
• 5 + years of experience required within Professional Services in a SaaS environment
• 3+ years of experience managing direct reports and performance metrics within a post-sales customer operations function (e.g. implementation/professional services, customer success, support, operations, etc.)
• Demonstrated ability to develop and foster strong customer relationships
• Experience in technical writing and preparation of proposals
• Strong verbal and written communications skills, along with executive presentation ability
• Ability to manage expenses and time sheets accurately for direct reports
• Familiarity with industry regulatory requirements and future mandates
• Ability to achieve results through influence in a matrixed environment
• Ability to travel up to 25%
• Ability to communicate effectively across language and cultural barriers

Benefits

• Leadership and career development opportunities
• Competitive insurance (medical, dental, vision, and voluntary life & disability)
• Mental health benefits
• 401(k) plan with company match
• Paid holidays
• Flexible PTO - no accruals
• Generous paid parental leave
• Monthly work from home stipend