Customer Success Specialist

HelloGov AI is a startup in the government tech sector, transforming how people interact with government services. This Customer Service Representative role will provide support to individuals through the government application process, resolving issues and serving as a trusted advisor. The position offers significant growth opportunities within a dynamic startup environment and is based in Brickell, Miami, Florida.

Requirements

• Deliver outstanding live support, managing escalated customer cases.
• Communicate clearly and effectively, providing timely updates and guidance on the government application process.
• Collect feedback from customer interactions and relay it to the Product Development team.
• Must be legally authorized to work in the US.
• Background check required.

Benefits

• Salary
• Parking pass
• Complimentary breakfast and mid-day snacks
• Professional growth opportunities
• Health, Vision and Dental
• Work Environment