Customer Service Representative - Lake Forest, IL

Customer Service Representative position available at Grainger. The role involves handling inbound calls, navigating multiple computer screens and software programs, and resolving customer inquiries. The position requires a high school diploma or equivalent, minimum 1 year of customer service experience, and a passion for delivering exceptional customer service.

Requirements

• High School diploma or equivalent
• Minimum 1 year of customer service experience or experience in a customer-facing role
• Ability to thrive in a fast-paced, dynamic environment
• Ability to problem solve and make decisions with attention to detail
• A continuous improvement mindset, open to coaching and receiving feedback
• Proven ability to learn new technology and software quickly

Benefits

• Medical, dental, vision, and life insurance coverage
• Access to up to 50% of your paycheck based on hours worked before payday
• 18 paid time off (PTO) days annually for full-time employees
• 6 company holidays per year
• 6% company contribution to a 401(k) Retirement Savings Plan
• Employee discounts
• Parental leave