Customer Onboarding Manager
GrammarlyUnited States
Posted October 22, 2025
94000 - 123500 USD year
Full Time
About the Company
Grammarly is the world's leading AI writing assistance company, trusted by over 40 million people and 50,000 organizations. Offering Grammarly Business, Premium, Free, and Education products, they provide contextually relevant writing support across 500,000 apps and websites. Founded in 2009, Grammarly is known for its commitment to great writing, security, and privacy, and offers a dynamic hybrid working model that fosters trust and innovation.
Job Description
Grammarly is seeking a Customer Onboarding Manager to join their growing team. This role focuses on delivering value to customers, developing strong relationships, gathering insights, and driving adoption of Grammarly's products. The ideal candidate will build new processes, onboard customers, and collaborate with various teams to improve the customer journey and drive long-term retention.
Requirements
- 2+ years of experience in onboarding customers in a professional services environment.
- Strong relationship building skills and the ability to synthesize data.
- Proven track record of delivering high customer satisfaction scores.
- Experience working with various stakeholders and managing projects effectively.
- Understanding of subscription business models.
- Demonstrated independent work ethic and ability to thrive in a fast-paced environment.
Benefits
- Excellent health care
- 401(k) and RRSP matching
- Paid parental leave
- Generous stipends
- Annual professional development budget
