Customer Onboarding Manager
Smartly.ioNew York, New York, United States
Posted October 23, 2025
100000 - 120000 USD year
Full Time
About the Company
Smartly.io is an AI-powered advertising technology company that transforms ad experiences for brands and consumers. Our comprehensive platform integrates media, creative, and intelligence to deliver over 800 billion impressions annually, managing creative and media for 700+ global brands and $5B in ad spend across major platforms like Facebook, Google, and TikTok. With end-to-end technology, exceptional customer service, and customizable reporting, Smartly.io helps Fortune 500 brands reach and engage consumers effectively.
Job Description
Smartly is seeking a Customer Onboarding Manager to join their Onboarding team in New York. This role focuses on assisting customers with the onboarding process, ensuring a seamless transition to the Smartly platform, and delivering tailored solutions. The Onboarding Manager will work closely with Sales and Customer Success to optimize onboarding plans and account setup, and create engaging onboarding content.
Requirements
- 3+ years of experience within digital performance media
- Good understanding of digital marketing ecosystem
- Proficiency in creating visually appealing presentations
- Excellent communication and interpersonal skills
- Detail-oriented and highly organized
- Problem-solving mindset
- Self-motivated and proactive
- Ability to work in a fast-paced and collaborative environment
- Ability to work in a local Smartly office (New York, NY)
