Casino Host-MOH

The Casino Host is responsible for building and maintaining relationships with VIP and high-value guests, delivering exceptional service, and driving loyalty and incremental revenue.

Requirements

• Post-secondary education or a suitable combination of education and experience
• Minimum 2 years' experience in guest/customer service
• Strong communication and interpersonal skills
• Proven ability to meet outreach and sales goals using telemarketing, prospecting, and follow-up strategies
• Experience or understanding of Casino Table Games an asset
• Knowledge of casino operations, loyalty programs, and player tracking systems preferred
• Exceptional problem-solving and guest service skills
• Ability to work under pressure and adapt in a fast-paced environment
• Self-motivated with strong organizational and time-management abilities
• Solid knowledge of MS Office and CRM systems
• Bilingualism or additional language skills is an asset