Klantenservice Medewerker Sales & Behoud

As a Sales & Retention Customer Service Representative, you will be the first point of contact for our customers and ensure they choose Greenchoice and continue to choose us. You will conduct full advisory and sales conversations, actively contribute to improvements to retain customers, and work together with your colleagues to achieve the highest customer satisfaction in the energy market.

Requirements

• At least MBO 4 work and thinking level
• At least 1 year of experience in a customer-oriented or commercial function (phone customer contact is a plus)
• Background in the hospitality industry, customer service, or phone sales (retail is less suitable)
• Excellent command of the Dutch language. English is a plus
• Good digital skills: you switch easily between systems

Benefits

• Gross monthly salary of € 2,500 to € 2,700
• Performance-based bonus of up to two gross monthly salaries per year
• Contract for a certain period to get to know each other well
• Individual choice budget of 8.33% of your gross annual salary
• 26 vacation days if you work full-time
• 8 hours per year to volunteer for a cause of your choice
• Diversity and inclusion are important to us
• NS Business Card
• Favorable bike scheme
• Comprehensive pension scheme via Zwitserleven
• Disability insurance policy from Nationale Nederlanden
• Staff discount on the delivery of electricity and natural gas with Morgen from Greenchoice
• Opportunities to continue developing yourself, including training via our Greenhouse Academy
• Study costs scheme for activities outside the door
• Hybrid work culture
• Fresh fruit a few times a week
• Company masseuse every six weeks
• Facilities to maintain your energy balance
• Social moments to keep the team spirit high
• Prayer room and quiet room with everything you need
• Fantastic workplace in an open, monumental building, close to Rotterdam Central