Technical Support Engineer

GreenFlux is seeking a Technical Support Engineer to deliver technical support to customers, troubleshoot technical issues, and provide feedback to product and development teams. The role involves continuous improvement of operational processes and working closely with a team to provide exceptional customer experience.

Requirements

• An affinity for computers and technology
• Demonstrable skills querying databases such as SQL server or NoSQL databases like MongoDB/CosmosDB
• PowerShell, Python, C# or any other similar programming/scripting experience
• API knowledge and experience to troubleshoot API issues of our customers using Postman, Kibana or similar tools
• Hardware/IOT/Raspbery Pi or a similar hardware experience to understand the charge station issues and troubleshoot them
• Experience with network protocols and standards such as 2G/3G/LTE, Ethernet, TCP, IP, UDP, DNS, FTP, HTTP/S, SSL/TSL, etc
• Basic Azure cloud experience and knowledge
• OCPP, OCPI, MIPS, OICP or similar EV charging related protocol knowledge or experience
• 1-3 years of experience in a technical support role preferably for B2B services/SAAS applications
• Proven ability to translate technical solutions to business language and vice versa
• Professional fluency in English, both written and verbal

Benefits

• Competitive salary
• Benefits package
• Opportunities for growth and development
• Dynamic and innovative work environment
• Chance to contribute to a sustainable future