Service Administrator

This position provides key support for service customers' satisfaction and maintains vital administrative operational responsibilities for the entire branch.

Requirements

• Sets up new customer, customer updates and machine pop information.
• Identifies and routes appropriate warranty documents to the warranty department.
• Applies contractor invoices to work orders and assist with contractor invoicing.
• Issues, codes, approves and receives purchase orders using on-line system.
• Opens, reviews, updates, and closes work orders.
• Assist in ensuring service and parts areas are neat and clean.
• Verify time accuracy and make corrections as needed (wip & non wip).
• Provides ongoing coaching to Technicians regarding errors.
• Calculates meal and outside purchase expenses.
• Maintains Concur expense accounts, bills to work orders, codes for payment and routes to Service Manager for approval.
• Maintains manual absentee calendars for all service personnel and the Service Manager.
• Updates computer records for vacation/sick/personal business leave for non-exempt and exempt service department personnel.
• Assist fellow employees with routine personnel matters/changes, Credit Union transactions, computer password and Ceridian Self Service.
• Types correspondence, quotes, records, completing forms, reports, etc. Maintains department files.
• Receives mail and distributes.
• Maintains petty cash and office machines and supplies.
• Answers telephone for service department routes calls to appropriate personnel.
• Ensures excellent customer relations by resolving telephone or direct request, issues or concerns.
• Accepts and coordinates customer inquiries and requests (phone, walk-in or mail) for machine repair/service.
• Manages or resolves customer’s service complaints and problems to the best customer satisfaction level possible.
• Serves as a liaison between departments and branches such as engine transportation, engine repair, transmission repair, etc.

Benefits

• Equal Opportunity/Affirmative Action employer
• Consideration for all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.