Support Operator (m/f/x)

Support Operator (m/f/x) role at GRID, a remote job that requires a customer-first mindset, experience with customer-facing Support roles, and interest in competitive video games. The role involves collaborating with esports tournament organizers, monitoring live esports data feeds, and resolving real-time data discrepancies. You will engage with customers through multiple channels and contribute to the company's knowledge base.

Requirements

• Collaborate with esports tournament organizers to ensure content is correctly configured for GRID to collect and distribute official data
• Monitor live esports data feeds to ensure accuracy, integrity, and uninterrupted delivery to clients
• Identify and resolve real-time data discrepancies, delays, or feed issues, escalating when necessary
• Communicate directly with clients to resolve operational or data-related questions across multiple channels
• Help improve the GRID product suite based on customer feedback and defects you’ve identified.
• Log and track data quality and process issues
• Continuously develop your knowledge of esports titles and GRID products to enhance service quality and decision-making
• Contribute daily to our knowledge base to share your knowledge with GRID employees, partners and customers

Benefits

• Flexible working conditions
• Mental health support
• Company and team-wide events
• Work travel opportunities with travel insurance
• Training and development budget