Technical Support Manager (Billing) - Remote US, EST or CST

We are looking for a Technical Support Manager (Billing) to support operations, product implementations, and complex billing for our energy sector clients. The ideal candidate will have a strong technical background and excellent communication skills.

Requirements

• Minimum 5 years of experience in Customer Success or Customer Support with proven Billing Operations capabilities
• Experience in the energy/utility space required
• Strong analytical skills with the ability to identify and correlate metrics relevant to customer goals
• Excellent communication skills
• Strong organizational and time management skills
• Advanced IT&C knowledge and capabilities
• Ability to work across time zones and with offshore teams in a dynamic start-up setting

Benefits

• Flexible PTO
• Excellent Medical, Dental and Vision Insurance
• 401k Match
• Stock Options
• Parental Leave