BPO Operations Partner

This contract role for a Senior BPO Operations Partner involves leading and optimizing a BPO hub in Ethiopia, focusing on recruitment and HR tech workflows. The role requires operational excellence, compliance, and data accuracy within recruitment systems, leveraging ATS/HRIS platforms to streamline processes and track key performance indicators. Leadership and execution skills are paramount.

Requirements

• Extensive experience leading BPO operations for recruitment/staffing organizations
• Strong working knowledge of ATS/HRIS platforms (Ashby experience highly valued)
• Proven ability to manage multi-level teams and deliver results at scale
• Strategic mindset with hands-on execution skills