Senior Lead, Program Manager

We're looking for a Senior Lead, Program Manager to drive strategic initiatives and shape the future of our customer experience. As a seasoned program manager, you will lead high-priority programs, develop comprehensive plans, and collaborate with cross-functional teams to solve complex problems.

Requirements

• 8+ years of experience in program management, operations, and/or project management roles
• Aptitude for understanding technical workstreams, engineering requirements, and how products/features map to operational needs for launch and change management
• Strong understanding of service design principles and methodologies
• Stakeholder and project management mastery
• Insightful quantitative analysis skills, paired with strong critical thinking and sound business judgment
• Deep empathy and obsession for our small business customers
• Executive presence and exceptional ability to influence cross-functional, senior leaders and drive change
• Comfortable analyzing, questioning, and leveraging data to inform decisions
• Strong verbal and written communication skills, as well as data visualization and presentation skills
• Proficiency in program management software like Asana, Notion, Airtable, and JIRA
• Experience with Excel/Google Sheets and Gsuite is strongly encouraged

Benefits

• 401(k) Matching
• Retirement Plan
• Generous Paid Time Off
• Tuition Reimbursement
• Relocation Assistance