We are seeking a Senior Manager, Program Manager to play a pivotal role in shaping the future of our customer experience within an increasingly AI-enabled environment.
Requirements
- 8+ years of experience in program management, operations, and/or project management roles
- 4+ years of demonstrated success leading, coaching, and managing individual contributors
- Experience with AI-driven programs is required
- Strong understanding of service design principles and methodologies
- Stakeholder and project management mastery
- Insightful quantitative analysis skills, paired with strong critical thinking and sound business judgment
- Deep empathy and obsession for our small business customers
- Executive presence and exceptional ability to influence cross-functional, senior leaders and drive change
- Strong verbal and written communication skills, as well as data visualization and presentation skills
Benefits
- 401(k) matching
- Retirement plan
- Generous paid time off
- Relocation assistance
