Senior Customer Success Executive
GWILondon, England, United Kingdom
Posted November 13, 2025
Full Time
About the Company
GWI is a data company that provides insights to its clients through its global data platform. The company values diversity, equity, and inclusion and strives to create a workplace where everyone can contribute meaningfully and grow professionally.
Job Description
We are looking for a Senior Customer Success Executive to join our dynamic global revenue team. As a key member of our team, you will be responsible for implementing and executing an account retention plan, driving high renewal rates, and client engagement. You will own, promote, and manage relationships with GWI users and decision-makers to ensure they are obtaining maximum value from our product offering.
Requirements
- Relevant experience in Customer Success or an equivalent client-facing role
- Experience managing customer renewals
- Highly organized and able to juggle multiple tasks at once
- Strong analytical skills with a high attention to detail
- Ability to bring data to life with stories and present with confidence
- Genuine passion for working with people and helping others
- Team player, able to build strong relationships with colleagues
- Ability to work autonomously and look for improvements in ways of working and processes
- Natural ability to switch between different roles and wear different hats
- Bachelor’s Degree or equivalent practical experience
Benefits
- 25 days’ annual leave
- Office closures over the holidays
- Health cash plan
- Enhanced family benefits
- Carer days
- Mental health support
- Competitive salary
- 4% pension matching
- Recognition programs that celebrate success
- Flexitime
- Early Friday finishes
- Hybrid and remote options
- Work from home budget
- Accredited learning
- Leadership development
- Global career mobility
- DE&I initiatives
- Volunteering opportunities
- Donation matching
- Payroll giving