Senior Customer Success Manager (Enterprise)

As our Senior Customer Success Manager, you'll be part of the Enterprise Customer Success team at GWI, responsible for helping clients achieve their desired outcomes through the adoption and practical application of our product and data sets.

Requirements

• Extensive experience in a Customer Success, or Account Management role
• Strong interpersonal skills and experience building strong internal and external relationships
• Strong Analytical skills with a high attention to detail
• Proactive, curious-minded, and organized team player with innovative ideas to inspire customer engagement, loyalty, and adoption
• Ability to bring data to life with stories and present with confidence
• Passion for building trust and communicating effectively with customers
• Ability to work autonomously and look for improvements in ways or working and processes
• Natural ability to switch between different roles and wear different hats
• Highly organized and able to juggle multiple tasks with competing deadlines
• Customer focused mindset, with a natural ability to relate to clients and understand their issues - while delivering a high level of customer service

Benefits

• 23 days' annual leave
• paid sick days
• office closures over the holidays
• Top-tier health cover with dental & vision
• mental health and wellness support
• Great pay
• 401(k) matching via Voya
• rewards that recognise your impact
• Flexitime
• early Friday finishes
• work-from-anywhere freedom
• Enhanced parental leave
• carer days for when life needs you most
• Accredited learning
• development programs
• space to grow your future
• DE&I initiatives
• volunteer days
• 100% donation matching