Technical Support Engineer Manager

HackerRank is a company that helps leading companies hire and upskill developers based on skills, not pedigree. The technical support engineering team is at the core of this mission, ensuring customers hire and upskill developers at scale. As a support manager, you'll lead an L2 team that tackles complex integrations, resolves challenging issues, and delivers an exceptional customer experience.

Requirements

• Lead and develop a team of Technical Support Engineers based in AMER
• Partner with Product, Engineering, and GTM to resolve systemic issues and drive automation
• Drive operational improvements to enhance the team's efficiency and organization
• Lead from the front, jumping into complex issues and escalations as needed
• A seasoned, battle-tested support leader with 4+ years of experience, including 2+ years managing technical support or solutions engineering teams
• A bold operator with strong operational rigor who thrives in complex, high-stakes environments and raises the bar across teams
• An assertive communicator who cuts through ambiguity, influences decisively, and drives accountability across functions
• Hands-on and deeply technical. Comfortable with APIs, developer tools, and web applications, and quick to master new products
• You lead from the front, set a high bar for execution, and transform support teams into disciplined, high-performing engines of progress

Benefits

• 401k Matching
• Generous Paid Time Off
• Retirement Plan