General Manager

We are looking for a General Manager to lead the delivery of exceptional visitor experiences and operational excellence at our flagship cultural venue and a satellite heritage site. The successful candidate will have substantial experience of managing a large, multidisciplinary venue or a portfolio of venues within customer-facing operations.

Requirements

• Substantial experience of managing a large, multidisciplinary venue or a portfolio of venues within customer-facing operations
• Strong track record of leading high-performing operational teams to deliver engaging programmes for diverse audiences, events, and commercial hires
• Commercially astute and financially confident, with experience in budget management and P&L accountability
• Clear and credible communicator who builds strong, productive relationships with a wide range of stakeholders

Benefits

• 25 days annual leave + bank holidays (pro-rated for part-time working)
• 7.5% Employer pension contributions
• Generous occupational maternity, adoption, and paternity pay
• Enhanced occupational sick pay
• Emergency leave scheme
• Life assurance scheme (x3 annual salary)
• Industry-leading Employee Assistance Programme
• Interest-free Season ticket loans and travel loans from first day of employment
• Charity Worker Discounts Scheme (savings on retail, leisure, groceries, travel, etc.)
• Access to same-day GP appointments for employees and their immediate family
• Access to free eye tests and vouchers towards glasses for VDU use
• Free flu vaccination vouchers
• Cycle to Work Scheme
• Health Cash Plan (cashback on dental, optical, medical for monthly subscription cost)
• Opportunities to learn, develop, and progress
• Free tea and coffee in all our venues
• Team Card - Free access to our fee-paying venues and discounts across café and retail.