Service Desk Analyst I

The Service Desk Analyst I provides remote support to customers via the 24/7 call center environment, requiring excellent customer service and communication skills, as well as the ability to work independently and as part of a team.

Requirements

• High school diploma (associate or bachelor's degree preferred)
• Current valid State Drivers' License
• Proper phone etiquette and effective listening skills
• Ability to speak and write clearly and accurately with demonstrated proficiency in typing and grammar
• Knowledge of relevant software, computer applications, and equipment
• Knowledge of customer service principles and practices
• Medical/clinical terminology preferred but not required
• Must be able to sit for long periods of time
• Experience maintaining, and troubleshooting all versions of Microsoft Windows operating system
• Familiarity with mobile device support (iPhone, Android, Windows Mobile)
• Must be a team player and build good working relationships across all functions

Benefits

• 401k Matching
• Retirement Plan
• Generous Paid Time Off