Contract Technical Writer II

HMA is a third-party health plan administrator seeking a Contract Technical Writer II to develop, edit, and maintain process documentation, standard operating procedures, and training guides. The role involves collaborating with SMEs, Process Analysts, and Trainers to gather information and validate content accuracy.

Requirements

• Bachelor's degree in English, Communications, Technical Communication, Computer Science, Engineering, or a related field
• 3-5+ years of experience creating technical documentation
• Proven ability to translate complex technical concepts into clear, concise, user-friendly content
• Experience working closely with engineers, product managers, designers, and subject-matter experts
• Experience with markup languages (Markdown, HTML, XML)
• Familiarity with version control systems (Git, GitHub, GitLab, Bitbucket)
• Ability to read and understand technical specifications
• Experience creating diagrams or visuals using tools like Visio, Lucidchart, Figma, or Draw.io
• Understanding of content management systems (CMS) and structured authoring principles
• Exceptional written communication and attention to detail
• Strong interviewing and information-gathering skills
• Ability to manage multiple projects and deadlines
• Comfortable working in fast-paced or agile environments
• Collaborative mindset with the ability to work cross-functionally
• Curiosity and willingness to learn new technologies

Benefits

• PTO and benefits
• Pay transparency
• Comprehensive salary