Critical Incident Responder
HealthHeroEngland, United Kingdom
Posted October 22, 2025
Contract / Temporary
About the Company
HealthHero is a digital-first, end-to-end healthcare provider. We connect smart digital tools with gold-standard clinical expertise to enhance people’s whole health and optimise healthcare efficiency. Active in the UK, Ireland, France and Germany, HealthHero offers 5 million consultations annually and provides services to 30 million covered lives. Our mission is simplifying healthcare, improving lives.
Job Description
HealthHero is seeking a Critical Incident Responder (CISM trained Counsellor) to join their CISM-trained team as an Affiliate. The role involves providing on-site and remote support to clients and EAPs, managing caseloads, and delivering bespoke mental health solutions. This is a remote position with a focus on corporate and confidential client needs.
Requirements
- Face to face Counselling
- BACP/ UKCP/NCS (or equivalent) registered Counsellor
- CISM trained
- Minimum 450 hours post-qualification, supervised client hours
- Experience in a similar role providing contracted counselling and managing own caseload
- IT Skills including proficiency using Microsoft Systems and electronic clinical record systems
Benefits
- Valuable experience working with a diverse range of corporate customers
- Regular debriefs post-delivery of onsite and remote support
- Competitive fees include travel expenses and subsistence