Customer Success Analyst

HCSS is seeking a Customer Success Analyst to join their team. The ideal candidate will have excellent soft-skills and knowledge of HeavyBid, HeavyJob, Safety, and Plans products and the construction industry. The role involves managing renewals and customer account growth, leading NPS responses, and coordinating customer service efforts across multiple departments.

Requirements

• Extensive soft-skills essential to developing deep relationships with the core of our customer base
• Excellent SME-level knowledge of HeavyBid, HeavyJob, Safety, and Plans products and the construction industry
• Project Management skills, including documentation, scheduling, and risk management
• Ability to craft internal and external knowledge documents

Benefits

• Flexible hybrid schedule
• Medical, dental, and vision coverage with company-paid and employee-paid options
• Paid holidays, sick days, and personal time off
• Employee Resource Groups (ERGs) that foster connection and inclusion
• On-site amenities including a covered basketball court, soccer field, track, pickleball/tennis courts, gym, etc.
• Dog-friendly campus and WiFi-accessible courtyards
• 401(k) with a 5% company match
• Coverage for employee professional development and wellness