Service Engineer (f/m/o)

A varied, exciting, and independent task in our growing company in Heidelberg with a high level of innovation in the field of microsystems technology and semiconductor technology. Close cooperation with development, production, and application in order to incorporate feedback from the field into product optimization.

Requirements

• Technical support for high-precision laser exposure systems
• Installation, commissioning, and acceptance of complex laser exposure systems
• Error analysis and rectification via remote support or directly at the customer's premises
• Maintenance and repair of existing systems
• Adjustment and calibration of optical components
• Advising customers on technical expansions and modernizations
• Support with machine upgrades and retrofitting new technologies
• Documentation of service assignments and measures
• Training and instruction of customer personnel and internal employees
• Analysis and reporting of key service figures
• Management of customer complaints and performance of fault analyses
• Support with internal and external audits
• Development and maintenance of a knowledge database
• Planning and implementation of technical projects
• Technical coordination between service, development, and customers
• Supervision of special conversions and interdisciplinary projects
• Creation of technical documentation and handovers
• Follow-up and coordination of complex or escalated service cases
• Systematic improvement of processing quality and response time
• Interface between customers, service management, and technical teams
• Analysis and documentation of service processes, causes, and measures

Benefits

• Flexible 40-hour week
• 30 vacation days
• Modern working methods with the option of mobile working
• Job ticket
• Job bicycle
• Employee discounts and allowances