Customer Success Manager (Enterprise)

Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care. The company is expanding across the USA, UK, Canada, and Europe, partnering with major health systems. The Customer Success Manager will own the end-to-end customer experience, helping clinicians adopt and love Heidi.

Requirements

• 2-4+ years of experience in a Customer Success role at a SaaS company
• Healthcare experience or familiarity with clinical workflows is desirable
• Exceptional communication skills
• Highly organized and detail-oriented
• Self-starter with a bias for action
• Mission-driven, motivated by reducing clinician burden and improving patient outcomes
• Influential and credible, able to align executives, clinicians, and IT leaders around shared goals
• Proven impact in driving genuine adoption and lasting behavior change
• Commercial mindset, understanding the link between customer success and business growth
• Builder mindset - collaborative, curious, and proactive
• Tech fluent, confident using modern tools to collaborate, track outcomes, and share insights

Benefits

• Equity from day one
• £500 personal development budget
• Dedicated wellness days
• Birthday off to recharge
• Flexibility that works - a hybrid environment, with at least 3 days in the office