Customer Success Manager (Mid Market)

Heidi is a healthcare technology company that aims to reduce administrative burdens for clinicians and improve patient outcomes. As a Customer Success Manager, you will develop and execute strategic success plans, build and manage multi-stakeholder relationships, and drive data-informed customer strategy.

Requirements

• 5+ years of experience in SaaS Customer Success or client-facing roles
• Proven track record of owning the complete enterprise customer lifecycle
• Experience leading multi-site implementations and change management initiatives
• Strong commercial acumen with experience identifying expansion opportunities
• Data-driven approach to portfolio management

Benefits

• Generous PTO
• Wellness days
• Personal development budget
• Equity (shares in the company)