Field Engineer
Helion TechnologiesPhiladelphia, Pennsylvania, United States
Posted January 9, 2026
Full Time
About the Company
Helion Technologies Inc. is the largest managed IT and cybersecurity services provider in the United States, dedicated exclusively to the automotive and heavy truck dealership sector. The company delivers comprehensive IT infrastructure management, advanced cybersecurity protection, and regulatory compliance solutions to a network of over 700 dealers nationwide. By combining deep industry knowledge with cutting-edge technology, Helion offers tailored, end-to-end support that safeguards dealership operations and drives digital transformation. Its reputation for specialized expertise and scalable services makes it a trusted partner for dealerships seeking reliable, mission-critical technology solutions.
Job Description
Join Helion Technologies as a Field Support Engineer in Philadelphia, PA, responsible for resolving tickets at multiple locations, collaborating with clients and vendors, and participating in network technology upgrades.
Requirements
- Monitors ticket queue in Auto Task for escalated tickets
- Deploys and troubleshoots networking equipment
- Collaborates with vendors to resolve software and hardware issues
- Performs site surveys for wireless coverage
- Participates in network technology upgrade or expansion projects
- Loads and unloads automobiles of equipment
- Reports mechanical issues to management
- Tracks, documents & submits expense sheet with receipts
Benefits
- Paid certification training materials & exam reimbursement
- 100% company-paid medical premiums (individual coverage) + company-funded HRA
- Dental & Vision Insurance
- Paid Time Off, Paid Holidays, and Paid Maternity/Paternity Leave
- 401(k) with company match
- Company-paid Life & Long-Term Disability insurance
- Supplemental life & short-term disability options
