Hybrid Desktop Support Analyst

Helion Technologies is actively recruiting a Hybrid Desktop Support Analyst for its Tier 1 team. The role involves triaging, troubleshooting, and resolving client issues, managing tickets, and providing customer support.

Requirements

• Knowledge of computer software, operating systems, hardware, and networking.
• Experience with software as a service (SaaS) and other software hosting protocols.
• Excellent verbal and written communication skills.
• Good problem-solving and critical-thinking skills.
• Able to work in a team as well as independently.
• Ability to prioritize tasks effectively in a fast-paced environment.
• Experienced in providing professional and courteous customer service.
• Fosters a highly collaborative environment where employees are encouraged to become versatile and well-rounded technicians.
• Possesses a strong team mentality.
• Able to commute to Helion's client locations and complete various break/fix and project-oriented tickets as needed.
• Ability to complete on-site troubleshooting tasks encompassing PC wipes, reimaging, and deployment, network connectivity, access point management and VoIP configuration.

Benefits

• 100% company paid Medical premiums at the individual level
• company funded HRA
• Dental and Vision Insurance
• PTO
• paid Holidays
• paid Maternity/Paternity Leave
• 401k match
• company paid Long Term Disability and Life insurance
• supplemental Life insurance
• Short Term Disability