Join the nation's largest and fastest-growing IT Managed Services Provider dedicated exclusively to the automotive, heavy-truck, and RV dealership industry. As a Hybrid Desktop Support Analyst, you'll be part of a high-performing team that values expertise, collaboration, and continuous learning, while enjoying the flexibility of working from home.
Requirements
- Knowledge of computer software, operating systems, hardware, and networking.
- Experience with software as a service (SaaS) and other software hosting protocols.
- Excellent verbal and written communication skills.
- Good problem-solving and critical-thinking skills.
- Able to work in a team as well as independently.
- Ability to prioritize tasks effectively in a fast-paced environment.
- Experienced in providing professional and courteous customer service.
- Fosters a highly collaborative environment where employees are encouraged to become versatile and well-rounded technicians.
- Possesses a strong team mentality.
- Helps remote users including all application support and configuring VPN access.
- Maintains user accounts utilizing Active Directory and Microsoft 365 including password resets, licensing assignment, shared folder access, and permission assignment to network printers.
- Installs, configures, and troubleshoots computer hardware, operating systems, and Software including Hard drive, SSD, Ram, Windows 10-11, Adobe, and Dealer Management Systems (DMS).
- Resolves network connectivity issues related to DNS, DHCP, Web Browsers, and DMS.
- Performs Troubleshooting related to a variety of printer functions including scan to email, scan to file, and specialty printing (check printers, impact printing, and form printing using DMS software).
- Able to commute to Helion's client locations and complete various break/fix and project-oriented tickets as needed.
- Ability to complete on-site troubleshooting tasks encompassing PC wipes, reimaging, and deployment, network connectivity, access point management and VoIP configuration.
Benefits
- Paid certification training materials & exam reimbursement
- 100% company-paid medical premiums (individual coverage) + company-funded HRA
- Dental & Vision Insurance
- Paid Time Off, Paid Holidays, and Paid Maternity/Paternity Leave
- 401(k) with company match
- Company-paid Life & Long-Term Disability insurance
- Supplemental life & short-term disability options
- Work From Home for most positions
