Service BDC
Hennessy Auto GroupAtlanta, Georgia, United States
Posted October 23, 2025
Full Time
About the Company
Hennessy Auto Group is a multi‑brand automotive dealership that offers sales, service, and technician training across brands such as Lexus, Ford, Lincoln, and Land Rover. The company supports a full range of automotive retail operations, including vehicle sales, maintenance, repair, and loaner fleet management, while investing in the next generation of automotive technicians through its training programs.
Job Description
The Service BDC agent at Hennessy Lexus of Atlanta contacts leads from various sources to schedule appointments and ensure customer satisfaction. This role focuses on excellent customer service, liaising between customers and the service department, and generating reports. The agent also manages appointments, follow-ups, and ensures a smooth customer experience.
Requirements
- Manage a high volume of customer inquiries.
- Respond to Internet Lead Service Requests.
- Maintain a current knowledge of coupons, direct mail pieces, and service advertising.
- Follow up with 'No Show' Customers.
- Confirm daily appointments.
- Follow up with all service customers.
- Meet daily guidelines.
