Team Lead Customer Engagement (w/m/d)

Her Horoscope is seeking a Customer Engagement Team Lead to manage the team's engagement pipeline, provide hands-on engagement support, and foster a high-performing team. The role involves strategic prioritization, practical execution, and ongoing coaching. This is a remote position in Berlin, Germany.

Requirements

• Strong understanding of customer success management processes
• Leadership experience with a team
• CRM skills (Salesforce or similar)
• Analytical skills with dashboards
• Balanced strategic and operational excellence

Benefits

• Flexibility and mobility
• Team Spirit
• Wellness programs (sports, mental health)
• Career development
• Team events
• Training budget
• Feedback and development