Customer Service Associate
HertzChicago, Illinois, United States • Arkansas, United States • Paris, Ile-de-France, France • • • Australia • New Zealand
Posted October 8, 2025
36000 - 36000 USD year
Full Time
About the Company
Hertz is a global mobility company operating car rental brands such as Hertz, Dollar, and Thrifty across multiple continents. Known for its innovative products and wide selection of top-rated vehicles, Hertz offers a seamless rental experience through thousands of convenient locations and a free loyalty program. The company also operates international car sharing businesses and sells vehicles to consumers.
Job Description
This Customer Service Associate role within the Hertz Corporation provides exceptional customer service in a fast-paced environment. The position is critical in achieving high customer satisfaction and retention, requiring problem-solving, communication, and collaboration with both employees and management. Responsibilities include handling customer issues, analyzing NPS results, and assisting with company policies.
Requirements
- 3+ years of demonstrated experience in customer service
- Experience in operations and sales
- Excellent customer service skills
- Excellent oral and written communication skills
- Excellent relationship building and leadership skills
- Excellent problem-solving and decision-making skills
Benefits
- Up to 40% off the base rate of any standard Hertz rental
- Medical, Dental & Vision plan options
- Retirement programs
- Employee Assistance Program
- Educational Reimbursement & Discounts
- Volunteer Insurance Programs
- Perks & Discounts – Theme Park Tickets, Gym Discounts
- 401(k) employer matching