Principal Customer Success Manager

We are seeking a Principal Customer Success Manager to join our team at Hewlett Packard Enterprise. This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. As a Customer Success Solutions Architect, you’ll be managing the technical health of a group of our Enterprise/GSI/OEM clients - owning structured adoption and outcomes leading to value realization, expansion, and growth across your portfolio.

Requirements

• 10-15 years experience, preferably in the IT management (ITOM)/APM fields.
• At least 5+ years experience in senior customer-facing positions as an Implementation Architect, Service Delivery Architect, or Lead Solution Architect.
• In-depth knowledge and hands-on experience in one or more of the following: Observability, Process Automation, Patching, AIOps.
• An in-depth understanding of infrastructure management and intelligent automation is preferred.
• Familiarity with cloud-native design patterns, microservices, and modern web-scale architectures.
• Excellent written and oral communication skills, analytical, self-motivated, and quick on-the-job learning skills.
• Effectively multitask between initiatives with minimal oversight and provide a positive customer service attitude.

Benefits

• Health & Wellbeing
• Personal & Professional Development
• Unconditional Inclusion