Senior Intake Coordinator
Highmark HealthBuffalo, New York, United States
Posted December 1, 2025
20.31 - 29.53 USD year
Full Time
About the Company
A national blended health organization, Highmark Health and our leading businesses support millions of customers with products, services and solutions closely aligned to our mission of creating remarkable health experiences, freeing people to be their best. Headquartered in Pittsburgh, we're regionally focused in Pennsylvania, Delaware, West Virginia and New York, with customers in all 50 states and the District of Columbia. We passionately serve individual consumers and fellow businesses alike. Our companies cover a diversified spectrum of essential health-related needs, including health insurance, health care delivery, population health management, dental solutions, reinsurance solutions, and innovative technology solutions. Our financial position reflects strength and stability, with our year-end 2023 consolidated revenues totaling $27.1 billion. We’re also proud to carry forth an important legacy of compassionate care and philanthropy that began more than 170 years ago. This tradition of giving back, reinvesting and ensuring that our communities remain strong and healthy is deeply embedded in our culture, informing our decisions every day.
Job Description
The Senior Intake Coordinator role captures all inbound phone inquiries for utilization management review from providers and pharmacies, verifying benefit coverage and creating prior authorization cases in Highmark's Utilization Management system. The incumbent assesses verbal requests, critically thinks through the inquirer's concerns, and ensures accurate information is verified and entered to ensure adherence to regulatory compliance requirements and service level agreements.
Requirements
- High School Diploma/GED
- 3 years of customer service experience
- 1 year of healthcare industry experience