Director of Customer Success
Hippocratic AIPalo Alto, California, United States
Posted October 21, 2025
Full Time
About the Company
Hippocratic AI is a healthcare-focused artificial intelligence company that has developed a safety-oriented Large Language Model (LLM) designed to enhance accessibility and outcomes in global health. Founded by a team of medical professionals, researchers, and tech experts from renowned institutions, Hippocratic AI aims to bring deep healthcare expertise to every individual. The company has secured $278 million in funding from leading investors and is positioned to make significant strides in improving health through innovative AI solutions.
Job Description
Hippocratic AI is seeking a Director of Customer Success to lead their health system partnerships and a high-performing team of Customer Success Executives. This role focuses on client ownership, team development, and delivering scalable, repeatable success across a portfolio of enterprise health system clients. The ideal candidate will thrive in a fast-paced startup environment and translate product-market fit into durable value.
Requirements
- 8–12+ years of experience in healthcare
- 5+ years in customer-facing leadership with health systems
- Proven ability to lead and develop teams managing enterprise accounts
- Deep knowledge of clinical workflows and operational processes
Benefits
- Competitive salary
- Innovative mission
- Visionary leadership
- Strategic investors
