As part of this specialized team, the Collections Specialist will help ensure members have clear, empathetic guidance regarding their outstanding balances, benefits coverage, and billing inquiries.
Requirements
- Monitor outbound patient outreach campaigns (phone, email, and text) to resolve outstanding balances in alignment with company collection strategies.
- Collaborate with external collection agencies by uploading referred accounts, managing day-to-day issues, and ensuring proper handoff and follow-up.
- Track and review accounts receivable (AR) aging reports to identify high-priority accounts and take timely, strategic action.
- Accurately document all patient interactions and collection activities in the system of record, maintaining compliance and supporting reporting needs.
- Partner cross-functionally with billing, AR, and customer support teams to resolve billing discrepancies, update patient contact information, and improve overall collection performance.
Benefits
- Insurance under ARS Humano Royal Plan (Option to upgrade to Max Royal Plan)
- Free snacks every day
- Free catered lunch every day
- Free catered dinner (for those on night shifts)
- Door-to-door transportation after 9:00 PM
- Happy hour on Fridays
- Holiday parties!
- An amazing, unique office environment (no cubes, no assigned workstations!)
- Growth and development opportunities (the most in the industry!)
- Professional development courses by leading business schools like Barna
- Yoga and workout classes (coming soon!)
- Community service opportunities (#HoratioCares)
- Discounts at local restaurants and stores