Collections Representative (SDQ)
Hire Horatio CXSanto Domingo, Distrito Nacional, Dominican Republic
Posted December 1, 2025
Full Time
About the Company
Horatio is changing the way people experience life at work. We are a family and treat our employees as such. We work with fast-growing and innovative companies and offer growth opportunities for new employees.
Job Description
As part of this specialized team, the Collections Specialist will help ensure members have clear, empathetic guidance regarding their outstanding balances, benefits coverage, and billing inquiries.
Requirements
- Monitor outbound patient outreach campaigns (phone, email, and text) to resolve outstanding balances in alignment with company collection strategies.
- Collaborate with external collection agencies by uploading referred accounts, managing day-to-day issues, and ensuring proper handoff and follow-up.
- Track and review accounts receivable (AR) aging reports to identify high-priority accounts and take timely, strategic action.
- Accurately document all patient interactions and collection activities in the system of record, maintaining compliance and supporting reporting needs.
- Partner cross-functionally with billing, AR, and customer support teams to resolve billing discrepancies, update patient contact information, and improve overall collection performance.
Benefits
- Insurance under ARS Humano Royal Plan (Option to upgrade to Max Royal Plan)
- Free snacks every day
- Free catered lunch every day
- Free catered dinner (for those on night shifts)
- Door-to-door transportation after 9:00 PM
- Happy hour on Fridays
- Holiday parties!
- An amazing, unique office environment (no cubes, no assigned workstations!)
- Growth and development opportunities (the most in the industry!)
- Professional development courses by leading business schools like Barna
- Yoga and workout classes (coming soon!)
- Community service opportunities (#HoratioCares)
- Discounts at local restaurants and stores
