Hire Horatio CX is a tech-enabled customer support outsourcing firm that partners with high-growth companies to develop and execute comprehensive customer service strategies. Offering a dedicated team for customer experience, call center operations, back office support, marketing campaigns, admin tasks, social media management, and sales support, Hire Horatio enables businesses to focus on their core competencies while ensuring reliable and trusted support services.
Open Positions
B2B Customer Success Associate
2+ yrs B2B experience. 1+ yrs financial experience (AML/KYC). Written support experience. Strong communication & technical savviness
English Program Assistant (STI)
Bachelor's degree in related field. Native/near-native English proficiency (C1/C2). Strong English communication skills
Financial AML Specialist (SDQ)
5+ yrs financial compliance/AML experience. Proficiency in Excel and understanding of BSA/AML regulations. Experience with lookback reviews and data validation preferred
Fintech Customer Care(SDQ/STI)
Bachelor’s degree in finance/accounting. 3+ years banking/customer service. Fintech startup experience (2+ years). Strong Excel and data analysis skills
Compliance & Transaction Monitoring Specialist (BOG)
Bachelor's degree or equivalent, 4+ years of compliance experience, and strong knowledge of financial regulatory frameworks. Analytical and problem-solving skills are essential
Recruitment Specialist (BOG)
1-3 years of experience, previous experience in an administrative role, and experience recruiting Staff and Management roles
Training Specialist (SDQ)
1+ years in training customer service or a service-oriented role. Senior college student in Business Administration, Marketing, Statistics, or related fields
Customer Care Team Leader (SDQ)
2+ years of experience in a healthcare customer service role, 1+ year in a leadership role (team lead, floor supervisor, quality coach, etc.), experience in BPO or telehealth/healthtech settings is highly preferred
Training Manager (SDQ)
Bachelor's Degree in Business Administration, Industrial Psychology, Marketing, or related fields; Master's in Business Administration preferred; Proven experience as a Training Manager in the BPO industry
Corporate Law Legal Analyst (SDQ)
Bachelor's degree in Law and Bar admission required. 2+ years of legal experience (corporate/labor law) is essential. Strong organizational & communication skills are vital
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