Fintech Customer Care(SDQ/STI)
Hire Horatio CXSan Pedro de Macorís, Dominican Republic
Posted August 8, 2025
Full Time
About the Company
Hire Horatio CX is a tech-enabled customer support outsourcing firm that partners with high-growth companies to develop and execute comprehensive customer service strategies. Offering a dedicated team for customer experience, call center operations, back office support, marketing campaigns, admin tasks, social media management, and sales support, Hire Horatio enables businesses to focus on their core competencies while ensuring reliable and trusted support services.
Job Description
Horatio is hiring for a Customer Support team specializing in finance and payment operations. The role focuses on providing excellent customer service, resolving issues, and contributing to financial processes. It's a fast-paced startup environment requiring a detail-oriented, proactive individual with excellent communication and problem-solving skills.
Requirements
- Providing expert service and guidance to clients.
- Ensuring correct documents are sent to clients.
- Completing tasks with organized notes and processes.
- De-escalating dissatisfied customers.
- Monitoring and resolving cardholder repayments.
- Reconciling repayment data.
