Real Time Analyst (SDQ)
Hire Horatio CXSanto Domingo, Distrito Nacional, Dominican Republic
Posted December 3, 2025
Full Time
About the Company
Horatio is changing the way people experience life at work.
Job Description
Horatio is looking to hire a Real-Time Analyst to be part of the Workforce Management team. The RTA will be responsible for real-time monitoring of service levels and site performance during the day to ensure effective management of the incoming and outbound phone, chat, and email volume.
Requirements
- Time administration and attendance tracking of employees
- Monitoring employee performance against work schedules and real-time productivity
- Communicating in real-time to the Operations leadership team about employees that pass thresholds for schedule adherence and productivity
- Informing employees and/or supervisors about schedule changes
- Handling contingency and communicating the same to stakeholders
- Informing the executives and leadership teams of actual performance & productivity of employee KPIs
Benefits
- Insurance under ARS Humano Royal Plan
- Quarterly performance bonuses
- Free snacks every day
- Free catered lunch every day
- Free catered dinner (for those on night shifts)
- Door-to-door transportation after 9:00 PM
- Happy hour on Fridays
- Holiday parties!
- Growth and development opportunities
- Professional development courses by leading business schools like BARNA
- Yoga and workout classes (coming soon!)
- Community service opportunities
- Discounts at local restaurants and stores