Technical Product Customer Support (SaaS Platform)

We are seeking a technically capable and customer-obsessed Chat Support Specialist to assist users with financial platform issues. The role involves responding to inquiries via Intercom, troubleshooting technical issues using internal tools, and delivering a fast, clear support experience. This role is ideal for those comfortable with fintech products and problem-solving.

Requirements

• 2–3 years experience in customer support for a fintech, SaaS, or developer tool
• Strong written English
• Ability to explain complex workflows in simple terms
• Comfortable using support platforms like Intercom, Zendesk, or similar
• Tech-savvy and able to quickly learn internal tools

Benefits

• Paid in USD
• Holidays paid
• Offering remote work
• Hands-on experience with internal tools
• Supportive company culture